Vivid provides you with the options available so that we can match your unique business requirements with the best point-of-sale solution for you. Visit our Pricing and Hardware pages to see available options. Alternatively, contact our sales team and we’d be happy to chat!

While we recommend sourcing approved hardware directly from us, we do our best to utilize your existing hardware that is deemed as compatible.

Vivid offers a complete online ordering platform that integrates fully into your Point of Sale to provide a seamless experience. Quick and easy to setup, you can be online in no time.

Vivid was designed to be utilized by almost every restaurant type in the hospitality industry including Full-Service, Quick Service, Pizzerias, Bakeries, Bars, etc.

Vivid provides complimentary 24/7/365 live customer support for every merchant. We offer mutliple methods to reach us including email, phone call, and text.

Every setup is different and therefore the costs can vary based on your unique needs. Our sales team will provide you with a complimentary quote to layout any applicable costs.

A smart, cloud-based POS can help you integrate online orders, manage your store remotely, prevent fraud, and also help you grow more by leveraging data.

Yes, we provide you with a csv template that allows you to easy copy and past over your menu from your old point of sale.

Absolutely, you are welcome to bring your own processing as long as it is compatible with one of our current processors. Please check with our sales team to get the most up to date list.

The Payment Card Industry Data Security Standard (PCI DSS) applies to all companies that accept credit card payments. The primary purpose of PCI DSS is to reduce the risk of payment card (debit and credit) data loss by preventing, detecting, and reacting to potential breaches or hacks that could lead to an account data compromise event.

To learn more about PCI, you can visit their website here.

The short answer is YES. Cash Discount programs are legal in all 50 states per the Durbin Amendment (part of the 2010 Dodd-Frank Law), which states that businesses are permitted to offer a discount to customers as an incentive for paying with cash.

No worries at all! We have a 100% satisfaction guarantee. If for any reason you want to stop offering Cash Discounting, we can immediately switch you back to traditional interchange pricing.

We provide next business day funding as long as you close your batch by 11PM EST. If you settle after that time, your funds will be deposited within 2 business days. Same Day funding is available at request.

VividPayments offers merchants the ability to accept Visa, MasterCard, American Express, Discover, and JCB along with a multitude of other products or services. Contact our Support team to inquire about how you can add more to your existing account.

EMV refers to cards with small microchips in them that keep cardholder information more secure than a magnetic stripe. Each transaction has a dynamic authentication which is much, much harder to steal compared to skimming data from a magnetic stripe. EMV cards have been common in much of Europe and came to the US in October of 2015.

Once your application is completed and signed, the processing time is typically within 24 hours or less. If approved, we will set up your merchant account and ship your hardware promptly.

Just email us at support@hellovivid.com asking us to reset your login. We’re happy to help!

Fighting the chargeback process was flawed, outdated, and inefficient. We’ve made it better. Manage your chargebacks responses quickly and efficiently directly within the dashboard. Be sure to respond and provide the necessary back up no matter what.

When you sign up for a Vivid merchant account, not only are you eliminating your processing fees, you also qualify for a free payment terminal. Speak to a sale representative about free hardware placement.

Perfect! We’re very interested in the opportunity to help you grow your own business/brand. Vivid offers you the technology and high revenue share that will allow you to flourish in this industry. Contact our sales team to get started!